Listings

As of 1st October 2018 the shopping cart facility of the CPS website will be discontinued, so any sales done from the CPS website must have the transaction processed by the vendor.  That doesn’t mean you can’t sell from the CPS site – it just means the website won’t have the shopping cart function so your listing needs to include some method for the customer to buy the item – that might be simply telling them to go to your facebook/etsy/website to buy it there, or it might be a paypal button that lets customers actually buy the item there from the page like they would have before  – it’s up to you and how much work you want to put into your listings.

While we would prefer you to sell items directly from CPS as it keeps customers coming to the CPS which helps everyone get more promotion – you may use CPS as an additional way to promote your products that are sold via facebook, etsy or another avenue.

Product sales on CPS may be handled in various ways, depending on how the vendor chooses to arrange this.

Using paypal buttons (guide to creating them is found here) you can create seamless “buy now” or “add to cart” buttons that allow customers to purchase directly from your product listings and pay you – just like they would in a normal online store.  If that method is not convenient, another option is to use a button code to make a button which also looks like a seamless part of the website – that can be used to direct the customer somewhere (such as an etsy store or your website) to complete their payment, or you could direct the customer to email or call you to place the order and make payment.

Examples of ways vendors could use their product listings to sell products:

  • Using a paypal button to create a “buy now” button to allow customers to directly purchase an instock item
  • Using a paypal button to create a “buy now” button to allow customers to purchase a custom made item with selectable options
  • Using a button code to enable the customer to make the purchase via a paypal.me link
  • Using a button code to take the customer directly to an etsy store or other location to purchase the item
  • Using a button code to take the customer directly to a facebook page/group/post where they may comment “sold” to purchase the item
  • Using a button code to enable customers to email the vendor to order, with payment processed via options such as:
    • Vendor emails customer a paypal payment request or paypal invoice
    • Vendor emails customer a paypal.me link for the order total
    • Vendor emails customer their bank details for direct bank deposit
    • Vendor calls customer to process credit card payment over the phone

Examples of Listings using Buttons & Paypal Buttons

Please be aware that email is NOT a secure method for obtaining customer payment information such as credit card numbers.  Do not ask customers to email you their credit card information. If you need to obtain credit card information from a customer it is recommended to do this over the phone, or (preferably) have them use a payment processor such as paypal where they enter their credit card information on the secure website of the payment processor.

Payment processors such as Square, Stripe,  Paypal, afterpay and other payment processing methods may be used by vendors.  Please note that the CPS site does not operate using a security certificate (https) – as all payments were being processed via the paypal secure website.  So payment processing buttons vendors set up on their listings for processors such as eway and square that take customer credit card details via a popup screen (instead of directing to those company sites) cannot be used on the CPS site.   Paypal payment buttons direct the customer to the paypal website to login, so these can be used.

Types of product listings allowed

To make sure the CPS site is used fairly (in regard to image hosting and server resources), and so that customers aren’t confused and can easily use the website –  product listings can only be used for the following types of item, and with the following restrictions:

  • “In Stock” items  – These are items currently available for customers to purchase (either from the CPS site or elsewhere)
    • Must be “in stock” and able to be shipped straight away.
    • Listing must contain some method for the customer to purchase the item (eg payment button, link to a site or request to email)
    • Listing should contain wording to let customers know that the item is available until stock runs out.
    • Listing description must display the price, or customers won’t know how much it is!
    • Listings must be removed as soon as possible after becoming sold out – no longer than 2 days.
    • Instock items may be assigned to all relevant product categories
    • Can use as many photos as is needed to adequately represent that product only
  • “Made to order” / “custom made” items – These are made for the customer when they purchase the item
    • Listing must contain some method for the customer to purchase the item (eg payment button, link or request to email)
    • Listings must make it clear that these items are not instock and will be made to order
    • Listing description must contain the price – or customers won’t know how much it is!
    • Listing description must give an estimated timeframe for completion of the order (eg “1-2 weeks from purchase”)
    • Listings must be removed as soon as possible after becoming sold out – no longer than 2 days.
    • Custom items may be assigned to all relevant product categories
    • Can use as many photos as is needed to adequately represent that product only
  • A “Stocking Announcement” Product – featuring a single photo (or one collage image) showing products from a stocking that you have recently done on another site – with the following conditions:
    • At least 2 of the products shown must still available to purchase (to avoid customers going there only to find everything is already sold)
    • Listing must be removed when there are less than 2 of the products available
    • Listing must be removed 1 month after the stocking took place even if not all sold out
    • Product must be titled “Stocking” (eg “1st August Stocking”, “Halloween Stocking”)
    • Description must include the date the stocking was done, so customers know how old the stocking is
    • Description must include something that states that the products shown were part of a stocking and some may be sold out.
    • Only one image (or one collage image) may be used, with no additional gallery images or images in the body of the listing
    • Stocking listings CANNOT be assigned to any category other than the “Stocking Announcements” category
  • An “Example” Product – featuring a single photo (or one collage image) showing examples of products that you have made.
    • The listing must make it very clear that these products are examples of products you have made and are not necessarily currently available for sale.
    • Only one image (or one collage image) may be used, with no additional gallery images or images in the body of the listing
    • You may have no more than 10 “example” products in your store at a time

Any products in breach of these requirements may be edited or deleted by Admin to make sure your store is compliant with these rules.

E-mail admin@clothpadshop.com if you wish to discuss stocking products in a style not mentioned on the list here.

Advertising/promoting items that are sold out or do not have reasonable levels of stock may be considered “bait advertising” by advertising regulations, as well as causing confusion and annoyance to customers.  For this reason products that are not available to purchase must not be left in your store (other than the above allowed “example” listings). Products that have sold must be removed from your store as soon as possible after selling out, and must not be left for longer than 2 days after having sold out.

Because of the additional work needed to sell through CPS without the online cart, it is advisable to list products that are made-to-order or have an ongoing supply (eg menstrual cups or pads you’ve made in large batches) and avoid having single quantity items that will sell out quickly, and to therefore limit the amount of work you need to do to keep your store up to date.

Australian vendors are encouraged to make themselves aware of the legal obligations of marketing in relation to their conduct on CPS – particularly regarding advertising sold out or low level stock items.  International vendors are encouraged to comply with any relevant legal obligations in their state/country.

To avoid wasting server space, product photos that are no longer needed are to be deleted as soon as possible.

Listing guidelines not only make sure that customers using the site are able to shop as conveniently as possible, but they may also provide protection for you against consumer complaints.  As online shopping does not allow customers to physically look at or hold the item, they are basing their purchases solely on the information you provide them in your product listings.  The more detailed and accurate you are with this, the less likely the customer can make an incorrect purchase (and the better off you will be if they try to seek a refund/replacement due to not fully reading the listings).

Please note that it is against consumer laws in most states/countries to make false and misleading claims.  This includes implying something about a product that may not be true (or cannot be proven to be true).  For this reason CPS does not allow claims such as bamboo/hemp fabric being “antibacterial” or statements such as “you’ll never leak with these” – as these can be considered to be misleading statements.

Your listings must be placed in the appropriate categories for that type of item. eg a “pantyliner” cannot be listed in a category for “overnight” pads. However “pantyliners” that have a rating of “light absorbency” by our ratings standards can be listed in both the “pantyliner” and “Light pad” categories. Items can be placed in more than one category if those categories are also applicable to that item.

All AiO pad/pantyliner listings must be placed in the appropriate category for their level of absorbency based on the absorbency rating Cloth Pad Shop uses (This can be found in the absorbency article). If in doubt it is better to advertise a pad as being less absorbent than you think it is, rather than customers finding it to be less absorbent than you say it is.

Your Listings must include clear photographs of your products – these MUST be no larger than 900 x 900 pixels and no larger than 300kbs. You can use as many photos in your Instock or Custom listings as you would like (to show different angles, a pad snapped/unsnapped or the back/front). Please make these photos to be as professional looking as possible and the main image needs to be (mostly) square in overall shape.   Please see the help page topics on photos for ideas on how to make your product pictures look professional.

You listing description must include:

  • Price of the product and the currency (eg:  $45 AUD  or $12.50 USD)
  • Shipping price (or a notice that you will add that on).
  • If you will ship Internationally or not, and your country (see note below)

As CPS may have vendors from all over the world, all vendors are encouraged to add a flag image to their gallery or make it clear in their listing description what country they come from.  This helps customers understand the currency listed with the price, and if the order will have a longer transit time than they would have if buying locally.

Additionally, for a cloth pad listing, you must include:

  • Length of the pad
  • Width of the pad at each end (if the shape has flared ends)
  • Width of the pad (“crotch width” – when the wings are snapped closed)
  • What fabrics the pad is made from (“cotton” is not sufficient, it must specify if it is flannelette, printed cotton, jersey  etc.)
  • What the core of the pad is made from (“bamboo” is not sufficient, it must specify which type of bamboo fabric, eg “bamboo fleece”).
  • How many layers of core material there are (so customers have a point of reference for absorbency)
  • What absorbency rating you believe it to be (for customers who don’t know enough about fabrics to know)

Australian sellers are required to list all measurements in centimeters (You may list inches as well – but cm must be listed first) as our official standard unit of measurement is metric.

If the listing is for a custom made item – or an item you will make on demand for the customer when they have purchased it (not an “in stock” item), you must include wording on your listing to let customers know that this is not an instock item.  (eg “Items are made to order and will be shipped within 14 days from ordering”).

Any pads containing secondhand/repurposed/upcycled (previously used) fabrics MUST CLEARLY label this in the listing, so that customers who do not want to have secondhand fabrics in their pads can make the decision not to purchase them.

This is primarily a reusable menstrual products selling site, so products will be along this theme (Cloth pads, menstrual cups, wetbags etc.)  However we are not just for Cloth Pads. Many other complementary feminine/menstrual related items are appropriate to sell along side cloth pads –  such as underpants, herbal teas, oils, heatpacks, books and printed materials, DIY fabrics/supplies, jewellery and more. Please e-mail admin@clothpadshop.com if you wish to discuss stocking products not mentioned on the list here.

Children’s products and disposable menstrual products are not welcomed on Cloth Pad Shop.

You are responsible for complying with any laws or regulations that apply to the products you sell and ship to other countries. It is the vendors  responsibility to check relevant rules/regulations/licensing/laws before listing products.

You may list as many instock or custom-made products as you wish.  Downloadable products (such as sewing patterns) are also allowed.

Menstrual cups that are not registered with the TGA (for the Australian site) or FDA (for the USA Site) may not be listed on Cloth Pad Shop unless Admin has given prior approval.  (This is to ensure that CPS does not facilitate the practice of rebranding menstrual cups)